This policy applies where a product on velvyt.la is offered on a recurring schedule and you choose that option at checkout. One-time orders are not affected by anything below.
How a subscription works
The delivery frequency and the amount charged are shown on the product page and again at checkout before you pay. By subscribing, you authorize velvyt to charge the payment method on file on that schedule until the subscription is canceled. Each order dispatches in 1-3 business days once it is placed.
Managing your subscription
You can skip a delivery, pause, or cancel from your velvyt account. To change the shipping address or payment method, email care@velvyt.la and velvyt will make the change for you.
Canceling
You can cancel at any time, with no cancellation fee. Cancel before the next scheduled charge for it to apply to that order. A subscription order that has already been charged or dispatched cannot be canceled. Damaged, defective, wrong, or missing items in it are covered by the refund policy.
Price and product changes
If the price or contents of a subscription change in a way that costs you more, you will be told before the change applies to a scheduled order, so you can skip that order or cancel first. A change that lowers what you pay, or adds something at no extra cost, is applied automatically.
Failed payments
If a scheduled payment fails, velvyt will attempt the charge again and email you so the payment method can be updated. A subscription may be canceled if the payment cannot be taken.
Contact
Subscription questions can be sent to care@velvyt.la.