velvyt is based in Los Angeles, California, United States, and ships worldwide.
How to reach velvyt
- Email: care@velvyt.la
- Instagram: @velvyt.la
- Website: velvyt.la
Email is the fastest way to reach velvyt. Include your order number if your question is about an order, and photos if an item arrived damaged or incorrect.
What velvyt can help with
- Order status, address changes before dispatch, and cancellations before dispatch.
- Damaged, defective, wrong, or missing items, within 7 days of delivery.
- Lost or stolen parcels on orders with Shipping Insurance.
- Choosing a shade, mixing, and getting the result you want.
- Subscriptions, text message preferences, and privacy requests.
Before you write in
Orders dispatch in 1-3 business days, and delivery time is added on top of that. The shipping policy covers rates, dispatch, and delivery, and the refund policy covers returns, replacements, and refunds.
Text messages
To stop marketing text messages, reply STOP to any message. Reply HELP for help. Message and data rates may apply and message frequency varies.
Privacy requests
Requests to access, correct, or delete your personal information, and opt-out requests, can be sent to care@velvyt.la. The privacy policy sets out these rights in full.