This policy covers returns, replacements, refunds, and cancellations for orders placed on velvyt.la.
Damaged, defective, wrong, or missing items
If an item arrives damaged, is defective, is not what you ordered, or is missing from your order, email care@velvyt.la within 7 days of delivery. velvyt will send a replacement or refund the affected item, whichever you prefer.
Lost or stolen parcels
A parcel that is lost in transit, or marked delivered but never received, is covered only when the order includes Shipping Insurance. Email care@velvyt.la within 7 days of the expected delivery date, or within 7 days of the delivery date shown in tracking. velvyt will send a replacement or refund the order, whichever you prefer.
Orders without Shipping Insurance aren't replaced or refunded.
How to claim
Include your order number, the item affected, and a short description of the issue. A photo of the item and its packaging may be requested before the claim is approved.
If a return is needed, velvyt will email you the instructions and cover the return shipping cost. There is no restocking fee.
Claims are accepted for these reasons only. A color result that differs from what you expected is not a defect.
Refunds
Approved refunds are issued to the original payment method. Your bank or card issuer decides how quickly the amount appears on your statement. Where a full order is refunded, the shipping you paid is refunded with it.
Canceling an order
Orders dispatch in 1-3 business days. If you need to cancel, email care@velvyt.la as soon as possible. An order can be canceled only before it has shipped, and any payment taken for it is then refunded in full to the original payment method. Subscription orders follow the subscription policy.
Your rights
This policy does not limit your rights under applicable consumer law.
Contact
Returns, replacement, and refund questions can be sent to care@velvyt.la.