velvyt ships worldwide, and all orders are priced and charged in US dollars.
Dispatch time
Orders dispatch in 1-3 business days. Business days are Monday to Friday, excluding public holidays. Delivery time is added on top of dispatch time and depends on the service selected at checkout.
Shipping rates
- United States: free express delivery on orders of $45 or more.
- United States: free priority delivery on orders of $85 or more.
- All other orders and destinations: rates are calculated at checkout before you pay.
Tracking
A confirmation email is sent when the order is placed, and tracking details follow once the order is on its way. Tracking can take up to 24 hours to start updating after it is issued.
Addresses
Please check your shipping address carefully at checkout. A parcel cannot be redirected once it has been dispatched, and orders returned because of an incorrect or incomplete address may incur a new shipping charge. If you spot a mistake, email care@velvyt.la immediately and velvyt will correct it if the order has not been dispatched.
International orders, duties, and taxes
Orders shipped outside the United States may be subject to import duties, taxes, and customs fees charged by the destination country. These are set by local authorities, are not included in the amount paid at checkout, and are the responsibility of the recipient. Customs processing can also add to delivery time.
Delays
Once a parcel is with the carrier, delivery is in the hands of that carrier. Weather, customs, and carrier backlogs can cause delays that velvyt cannot control.
Lost, damaged, or missing orders
If an item arrives damaged, is defective, is not what you ordered, or is missing from your order, email care@velvyt.la within 7 days of delivery with your order number. velvyt will provide a replacement or a refund, as set out in the refund policy.
A parcel that is lost in transit, or marked delivered but never received, is covered only when the order includes Shipping Insurance. Email care@velvyt.la within 7 days of the expected delivery date, or within 7 days of the delivery date shown in tracking.
Contact
Shipping questions can be sent to care@velvyt.la.